We collect personal information, location data, verification documents, transaction records, and device information to provide our delivery services safely and effectively.
We use your information to facilitate deliveries, ensure safety through verification, provide customer support, and improve our services.
For privacy inquiries, contact: privacy@swiftcarry.in | Phone: +91 8019161414
Information We Collect
Personal Information: Name, email address, phone number, date of birth, government-issued ID details, profile photo, billing address, and payment information.
Location Data: Real-time GPS location (for travelers), pickup and delivery addresses, travel routes and schedules.
Verification Data: KYC documents, background check results, vehicle registration (for travelers), identity verification photos.
Transaction Data: Payment history, delivery records, ratings and reviews, communication logs between users.
Device Information: Device type, operating system, app version, IP address, device identifiers, and usage analytics.
Age Requirement: You must be 18+ to use our services. We do not knowingly collect data from minors.
How We Use Your Information
Service Delivery: Facilitate package deliveries, match senders with travelers, process payments, provide customer support, and enable real-time tracking.
Safety & Security: Verify user identities, conduct background checks, monitor for fraudulent activity, and ensure platform safety.
Communication: Send delivery updates, safety notifications, promotional offers (with consent), and important service announcements.
Legal Compliance: Comply with applicable laws, respond to legal requests, prevent illegal activities, and protect our rights and users' safety.
Service Improvement: Analyze usage patterns, improve app functionality, develop new features, and enhance user experience.
Marketing: Send promotional content only with your consent. You can opt-out anytime through app settings or email unsubscribe.
Data for Travelers
Identity Verification: Government ID, driving license, vehicle registration, and background check authorization for safety and legal compliance.
Location Tracking: Real-time GPS data during active deliveries to ensure package security and provide tracking to senders.
Travel Information: Routes, schedules, capacity details, and travel preferences to match with appropriate delivery requests.
Financial Data: Bank account details for earnings, tax information for compliance, and transaction history.
Performance Metrics: Delivery completion rates, ratings, reviews, and reliability scores for platform trust and matching.
Insurance Information: Coverage details and claims history for liability protection during deliveries.
Data for Senders
Package Information: Contents description, dimensions, weight, value, and special handling requirements for proper matching and delivery.
Delivery Details: Pickup and delivery addresses, preferred time windows, recipient information, and delivery instructions.
Payment Information: Credit/debit card details, billing address, payment history, and refund records (processed securely through encrypted payment gateways).
Communication Records: Messages with travelers, delivery confirmations, photos, and feedback for service quality and dispute resolution.
Usage Patterns: Delivery frequency, preferred routes, budget ranges, and service preferences for personalized recommendations.
Insurance Claims: Package value declarations, damage reports, and claim documentation for coverage and reimbursement.
Data Security & Storage
Encryption: All sensitive data is encrypted in transit and at rest using industry-standard AES-256 encryption protocols.
Secure Infrastructure: Data stored on secure cloud servers with multi-factor authentication, regular security audits, and 24/7 monitoring.
Payment Security: Credit card information processed through PCI-DSS compliant payment processors. We never store complete payment card details.
Access Controls: Strict employee access controls with role-based permissions and regular access reviews.
Data Retention: Personal data retained only as long as necessary for service provision and legal compliance (typically 7 years for financial records).
Breach Notification: In case of data breach, affected users will be notified within 72 hours as required by applicable laws.
Cookies & Tracking
Essential Cookies: Required for basic app functionality, user authentication, and security features.
Analytics Cookies: Help us understand app usage patterns, popular features, and areas for improvement (Google Analytics, Firebase).
Marketing Cookies: Used for targeted advertising and measuring campaign effectiveness (only with your consent).
Location Tracking: GPS data collected only during active deliveries for real-time tracking and safety purposes.
Cookie Management: You can control cookie preferences through your browser settings or app preferences. Disabling certain cookies may limit functionality.
Third-Party Tracking: We use Google Analytics, Facebook Pixel, and other analytics tools. These services have their own privacy policies.
Data Sharing
Between Users: Limited information shared between senders and travelers (name, photo, ratings) for delivery coordination and safety.
Service Providers: Trusted third parties for payment processing, background checks, insurance, customer support, and analytics.
Legal Requirements: Data disclosed when required by law, court orders, government requests, or to protect safety and prevent fraud.
Business Transfers: In case of merger, acquisition, or sale, user data may be transferred under strict confidentiality agreements.
Emergency Situations: Location and contact information may be shared with emergency services if safety concerns arise during deliveries.
No Sale of Data: We never sell personal information to third parties for marketing purposes.
Your Rights
Access: Request copies of your personal data and information about how it's processed.
Correction: Update or correct inaccurate personal information through your account settings or by contacting us.
Deletion: Request deletion of your personal data (subject to legal retention requirements and active transactions).
Portability: Request your data in a machine-readable format for transfer to another service.
Opt-Out: Unsubscribe from marketing communications, disable location tracking (may limit service functionality).
Complaint: File complaints with relevant data protection authorities if you believe your rights have been violated.
Updates & Contact
Policy Updates: We may update this privacy policy to reflect changes in our practices or legal requirements. Users will be notified of significant changes via email or app notification.
Data Protection Officer: For privacy-related inquiries, contact our Data Protection Officer at privacy@swiftcarry.in
General Contact: Email: support@swiftcarry.in | Phone: +91 8019161414
Address: SwiftCarry Private Limited, Hyderabad, Telangana, India
Response Time: We respond to privacy requests within 30 days as required by applicable data protection laws.